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How to apply for Adult Disability Payment

You'll apply for Adult Disability Payment in 2 parts. This is unless you're applying for someone who is terminally ill, in which case there is only one part to make the process faster.

Both parts of the application should be completed within 8 weeks of each other. If you have any difficulties meeting the timescales, contact Social Security Scotland to discuss.

Online

To apply online you’ll need to enter your postcode to confirm that applications are open in your area.

If applications are open in your area, you can then get to the online application through myaccount. This lets you save the application as you go so you can come back to it when it suits you.

If you do not already have an account, you’ll need to register with a username and password and give some personal details.

You can only have one online application open at a time.

Apply online

How long you have to complete your online application

Once you start an application for Adult Disability Payment online, you must submit:

  • part 1 within 14 days (2 weeks)
  • part 2 within 56 days (8 weeks)

If you do not submit part 2 within this time, Social Security Scotland will:

  • assume you do not plan to complete your application
  • delete your application after 90 days from the date you started to protect your personal data

You can ask Social Security Scotland for more time to complete part 2 if you need it. You do not have to give a reason.

Phone and paper

You can phone Social Security Scotland to start an application.

You can call free on 0800 182 2222 (8am to 6pm, Monday to Friday).

If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video relay.

Social Security Scotland will ask you for some details so they can complete part 1 of the application for you over the phone.

They'll then send you a paper application for part 2 to complete and return in a prepaid envelope.

If you're applying for someone who is terminally ill, you can complete the whole application over the phone.

If you applied for Personal Independence Payment but should have applied for Adult Disability Payment

The Department for Work and Pensions will send your application to Social Security Scotland.

Social Security Scotland will:

  • use it as an application for Adult Disability Payment
  • make a decision about your application

You'll get your payments from the date you applied for Personal Independence Payment, if your application is successful.

You do not need to complete a separate Adult Disability Payment application.

If you apply for Adult Disability Payment using a Personal Independence Payment application

If you send a Personal Independence Payment application to Social Security Scotland, they will use it as an application for Adult Disability Payment.

You do not need to complete a separate Adult Disability Payment application.

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