Information

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Privacy

You can contact our Data Protection Officer about this privacy policy:

Address

Data Protection Officer
Victoria Quay
Commercial Street
Edinburgh
EH6 6QQ

Email

DataProtectionOfficer@gov.scot

What type of information we collect

We collect and process the following information when you visit mygov.scot:

We also use Google Analytics to collect information about:

  • which type of browser and device you used
  • the pages you visit on mygov.scot
  • how long you spend on each mygov.scot page
  • how you got to the site
  • what you click on while you're visiting the site

Google Analytics data is only collected from users who have consented to share this data. Any information we get about you from Google Analytics will be anonymised before we see it. This means we will not hold any personally identifiable information about you, such as your name or address.

To get information about how the mygov.scot website is used, we also use Simple Analytics. This software collects basic website analytics data. This gives us general insight about our visitors whilst respecting user's privacy.

The software does not track visitors, does not use cookies, and does not collect, store or process any personal identifiable information.

It lets us see:

  • how many times each page has been viewed
  • which sites send traffic to mygov.scot
  • the percentages of users using each different screen sizes
  • the percentages of users using the different types of browser
  • the percentages of users from different countries

Information collected by linked services

Content from Disclosure Scotland and Social Security Scotland links to their services. You should also read their privacy statements about the information their services collect:

Information we do not collect

There are webpages on mygov.scot where you can enter personal information. But we do not store or process this information. This includes:

Once you enter this information, it is immediately 'forgotten' on mygov.scot.

Why we collect this information

We use the information you share with us:

  • to improve our services
  • give you access to government services
  • to identify security threats

Our legal basis for processing this data is 'legitimate interests'. That's because:

  • it's in the legitimate interests of our users to make improvements to our website
  • we need to maintain the security of mygov.scot

We only collect information about you using Google Analytics if you consent to it.

If you do not consent to it, you can let us know by emailing DataProtectionOfficer@gov.scot.

What we do with this information

We may share your anonymised information with other agencies or public bodies in the Scottish Government. But this will not include personally identifiable information.

We'll only share your data with a third party if we're required to do so by law. For example by court order or to prevent fraud.

We will not:

  • sell or give your data to third parties
  • share your data with third parties for marketing purposes

How long we keep your information

We will delete any feedback you share with us after 3 years. We keep anonymised analytics for 38 months.

How we store this information

All personal information is stored in the European Economic Area (EEA). Data collected by Google Analytics data may be processed outside the EEA.

We're committed to doing everything we can to keep your data safe. We perform regular security tests to make sure our systems and processes are secure.

Your data protection rights

You have the right to:

How to complain

If you're unhappy with how we've used your data, you can complain to the Information Commissioner's Office (ICO):

Address

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone

0303 123 1113
Find out about call charges

Changes to this policy

We may change this privacy policy. In that case, the 'last updated' date at the top of this page will also change.

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