Webchat, phone or post

You can contact Social Security Scotland by post, webchat, or on our freephone number from any phone.

By webchat

You can contact Social Security Scotland on webchat between 8am to 5pm, Monday to Friday (except for bank holidays):

• for general enquiries
• to check the progress of your application
• to let us know something's changed with your application

You can make a new application using the links below.

Social Security Scotland can answer your questions quicker if they know your National Insurance number.

They'll never ask for your bank details through webchat.

By phone

Freephone: 0800 182 2222 between 8am to 5pm, Monday to Friday (except for bank holidays).

If you cannot call 0800 numbers from your mobile phone, you can call Social Security Scotland for free from any payphone or landline.

If you're a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland. 

If calling from outside the UK, call +44 (0)1382 931 000. This number is not free but you can ask Social Security Scotland to call you back. You should check with your phone provider to find out about any charges.

Stay safe on the phone

Social Security Scotland will never phone you to take a payment. If you're not sure it is them calling, end the call and contact them on 0800 182 2222. They'll tell you if the call was from them.

By post

Social Security Scotland
General Enquiries
PO Box 10301
Dundee
DD1 9FY

 

If you want to apply for Adult Disability Payment

Apply for Adult Disability Payment.

If you want to apply for Best Start Grant or Best Start Foods

Apply for Best Start Grant or Best Start Foods.

If you want to apply for Carer Support Payment

Apply for Carer Support Payment.

If you want to apply for Child Disability Payment

Apply for Child Disability Payment.

If you want to apply for the Funeral Support Payment

Apply for the Funeral Support Payment.

If you want to apply for Job Start Payment

Apply for Job Start Payment.

If you want to apply for Pension Age Disability Payment

Apply for Pension Age Disability Payment.

If you want to find out more about Scottish Adult Disability Living Allowance

You cannot apply for Scottish Adult DLA. Scottish Adult DLA is replacing DLA for adults in Scotland.

Find out more about Scottish Adult DLA.

If you want to apply for Young Carer Grant

Apply for Young Carer Grant.

If you want to give feedback

You can give feedback to tell Social Security Scotland that they:

• do something well
• need to improve something

Complete a survey to tell us about your experience.

If something goes wrong, or you're unhappy with their service, they'll work with you to fix it.

Complaints

Complain about Social Security Scotland.