You can contact Social Security Scotland by post, web chat, or on our freephone number from any phone.
By web chat
During the coronavirus (COVID-19) outbreak, you can contact us on web chat between 8am and 6pm, Monday to Friday:
- for general enquiries
- to check the progress of your application
- to let us know something's changed with your application
You can make a new application using the links below.
We can answer your questions quicker if we know your National Insurance number.
We'll never ask for your bank details through web chat.
Freephone: 0800 182 2222 (8am to 6pm, Monday to Friday).
If you cannot call 0800 numbers from your mobile phone, you can call us for free from any payphone or landline.
If you're a British Sign Language user, you can use the contactSCOTLAND app to contact us by video relay.
If calling from outside the UK, call +44 (0)1382 931 000. This number is not free but you can ask us to call you back. You should check with your phone provider to find out about any charges.
Stay safe on the phone
We'll never phone you to take a payment. If you're not sure it is us calling, end the call and contact us on 0800 182 2222. We'll tell you if the call was from us.
By postSocial Security Scotland
PO Box 10301
If you want to apply for Best Start Grant or Best Start Foods
If you want to apply for the Funeral Support Payment
If you want to apply for Adult Disability Payment
If you want to apply for Child Disability Payment
If you want to apply for Young Carer Grant
If you want to apply for Job Start Payment
If you want to give feedback
You can give feedback to tell us that we:
- do something well
- need to improve something
If something goes wrong, or you're unhappy with our service, we'll work with you to fix it.
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