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Contact Social Security Scotland

You can contact Social Security Scotland by post, webchat, or on our freephone number from any phone.


If your payment date is on a weekend or a bank holiday you’ll usually be paid on the working day before.

By webchat

You can contact us on webchat between 8am and 6pm, Monday to Friday (except for bank holidays):

  • for general enquiries
  • to check the progress of your application
  • to let us know something's changed with your application

You can make a new application using the links below.

We can answer your questions quicker if we know your National Insurance number.

We'll never ask for your bank details through webchat.

By phone

Freephone: 0800 182 2222 between 8am to 6pm, Monday to Friday (except for bank holidays).

If you cannot call 0800 numbers from your mobile phone, you can call us for free from any payphone or landline.

If you're a British Sign Language user, you can use the contactSCOTLAND app to contact us by video relay.

If calling from outside the UK, call +44 (0)1382 931 000. This number is not free but you can ask us to call you back. You should check with your phone provider to find out about any charges.

Stay safe on the phone

We'll never phone you to take a payment. If you're not sure it is us calling, end the call and contact us on 0800 182 2222. We'll tell you if the call was from us.

By post

Social Security Scotland
General Enquiries
PO Box 10301

If you want to apply for Best Start Grant or Best Start Foods

Apply for Best Start Grant or Best Start Foods.

If you want to apply for the Funeral Support Payment

Apply for the Funeral Support Payment.

If you want to apply for Adult Disability Payment

Apply for Adult Disability Payment.

If you want to apply for Child Disability Payment

Apply for Child Disability Payment.

If you want to apply for Young Carer Grant

Apply for Young Carer Grant.

If you want to apply for Job Start Payment

Apply for Job Start Payment.

If you want to give feedback

You can give feedback to tell us that we:

  • do something well
  • need to improve something

If something goes wrong, or you're unhappy with our service, we'll work with you to fix it.


Complain about Social Security Scotland.

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