You can contact Social Security Scotland by web chat, phone or post.
By web chat
During the coronavirus (COVID-19) outbreak, you can contact us on web chat between 8am and 6pm, Monday to Friday:
- for general enquiries
- to check the progress of your application
- to let us know something's changed with your application
You can make a new application using the links below.
We can answer your questions quicker if we know your National Insurance number.
We'll never ask for your bank details through web chat.
Freephone: 0800 182 2222 (8am to 6pm, Monday to Friday). If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video relay.
If calling from outside the UK, call +44 (0)1382 931 000. This number is not free but you can ask Social Security Scotland to call you back. You should check with your phone provider to find out about any charges.
Stay safe on the phone
We'll never phone you to take a payment. If you're not sure it is us calling, end the call and contact us on 0800 182 2222. We'll tell you if the call was from us.
By postSocial Security Scotland
PO Box 10301
If you want to apply for Best Start Grant or Best Start Foods
If you want to apply for the Funeral Support Payment
If you want to apply for Child Disability Payment
If you want to apply for Young Carer Grant
If you want to apply for Job Start Payment
If you want to give feedback
You can give feedback to tell Social Security Scotland that they:
- do something well
- need to improve something
If something goes wrong, or you're unhappy with their service, they'll work with you to fix it.
There is a problem
Thanks for your feedback