Let Social Security Scotland know as soon as possible if you cannot go to the consultation. They can help you arrange another date or time.
It’s important that you take part in the consultation. Social Security Scotland will use the information you discuss to make a decision on your application. If you do not go to a consultation, they’ll need to make a decision based on the information you've already given them.
You can change the time and date of your consultation up to 3 times in a 3 month period. After this, Social Security Scotland may need to make a decision based on the information you have already given them.
How to change the date or time of your consultation
You can change the date and time to one that suits you. You'll need to do this at least 24 hours in advance by signing in to change your appointment. To select a new date or time, you’ll need:
- the case reference number on your invitation letter or on a text message you may have received
- your date of birth
You can also call Social Security Scotland free on 0800 182 2222 to change your appointment.
If you miss your consultation
If you miss the consultation, call Social Security Scotland free on 0800 182 2222 to arrange a new one.
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