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Having a review with Social Security Scotland

When your review will happen

Social Security Scotland will review your Adult Disability Payment around the same time as the Department for Work and Pensions (DWP) would have reviewed your Personal Independence Payment (PIP). 

If you were due a review of your PIP with DWP around the time of the move, Social Security Scotland will send you a letter with:

  • your review date
  • more information about your review

You'll get a review pack. You do not need to do anything until you receive it. The pack will include a form to fill in.

You can fill in this form in any of the following ways:

  • using the printed form
  • online
  • with an adviser over the phone

You can also get face to face support. There are advisers across Scotland who can help you fill in the form. Call Social Security Scotland to find an adviser near you.

You can call Social Security Scotland free on 0800 182 2222. Opening times are Monday to Friday, 8am to 6pm.

Find out other ways to contact Social Security Scotland

If you're a British Sign Language user, you can use the Contact Scotland BSL app to contact Social Security Scotland by video call.

If nothing has changed

If nothing has changed since the last time you told DWP about your condition:

  • tick the box at the start of the form - you will not need to fill out the rest of the form
  • your payments should stay the same although Social Security Scotland may ask for more information

Find out more about the review process.

Getting supporting information

Supporting information is important because it helps Social Security Scotland make a decision on your application or existing award.

Supporting information could include documents that describe your health condition or symptoms and the impact they're having on your life.

You may need help to get information from people involved in your care or who understand your needs. If so, Social Security Scotland can ask them for you.

Find out how Social Security Scotland can help.

Social Security Scotland will already have some of the information you have shared with DWP.

Taking part in a consultation

Social Security Scotland will only ask you to take part in a consultation if there's no other way to find the information they need for a review.

Most people will not need to take part in a consultation.

If you are invited to take part in a consultation, then Social Security Scotland recommends that you go, as this will help them to make the right decision. You’ll be able to take part:

  • by phone, video call or in person
  • at a time and date that suits you

Find out more about taking part in a consultation.

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