Information

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Sending documents

Supporting information for reviews

In a review, you'll need to send documents to Social Security to confirm changes to the child’s needs, conditions or circumstances. This is called supporting information

You can provide documents if you have them, or Social Security Scotland can help to gather supporting information on the child's behalf.

If you're unsure about what information to give Social Security Scotland or do not know where to find it, they can get in touch with you to help. This might mean it takes longer to process your review. 

What to send

Supporting information for Child Disability Payment reviews is usually a copy of a document about the child or young person’s care or mobility needs. You may have it already.

Supporting information you can send includes:

  • test results or certificates
  • medical reports or letters
  • occupational therapy reports
  • physiotherapy reports
  • discharge letters from hospitals
  • reports from Child and Adolescent Mental Health Services
  • social care assessments or social work assessments
  • reports or letters from the child’s school, social workers or carers
  • educational support plans
  • care plans or treatment plans

Social Security Scotland only needs to see information about changes. There’s no need to send a document again if they have already seen it. 

Find out more about what to send.

How to send your documents

Uploading your documents online is the fastest way to get them to Social Security Scotland. You can save a scan of your document or take a picture with a smartphone. 

You can also send Social Security Scotland photocopies of your documents in the post. It can take them up to two weeks to return any original documents you send. You can make photocopies at your local library.

Send your documents by post to:

Child Disability Payment 
PO Box 27167 
GLASGOW 
G4 7EA

You should write the following information on your photocopies:

  • your full name
  • your date of birth
  • your National Insurance number
  • the name of the child
  • the words ‘Child Disability Payment’, so Social Security Scotland knows what benefit you get 

You can find your National Insurance number:

  • on your payslip or P60
  • on letters about your tax, pension or benefits
  • in the National Insurance section of your personal tax account

If you need help with supporting information

If you would like some help to gather supporting information, find out how Social Security Scotland can help or call free on 0800 182 2222. Opening times are Monday to Friday, 8am to 6pm. 

Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.

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