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Help with supporting information

How Social Security Scotland can help you get information

If you’re worried about getting information from a professional or are not sure who you would ask, call Social Security Scotland free on 0800 182 2222.

Social Security Scotland can approach individuals or organisations on your behalf to ask for information in support of your application.

Help from other organisations

For help with your application there are local charities and organisations who can support you, such as Citizens Advice Scotland

Using the Supporting Information form

Social Security Scotland will send you the supporting information form if they need more information to progress your application. 

The supporting information form can be used to gather information. 

You should give the supporting information form to someone who understands your needs. This could be a professional or someone who knows you well. Ask them to answer the questions on the form in as much detail as they can. 

You do not have to complete the form if you have other supporting information, or if you have already sent supporting information.

If you have any other questions

You can call Social Security Scotland free on 0800 182 2222 if:

  • you need any help collecting information
  • you want to check the progress of your application
  • your situation has changed

We’ll be able to access your application quicker if you know your National Insurance number.

The call centre opening times are Monday to Friday, 8am to 6pm (UK time).

If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video relay.


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