When you apply for a benefit or report a change in circumstances, Social Security Scotland may ask you to send in some documents. This is to help them make a final decision or process your changes. This includes documents that confirm details such as who you are or your address.
You can upload your documents online if you need to send Social Security Scotland any. You can send a photo, screenshot or scan of your documents. Your file must be one of these types: DOCX, PDF, JPG, PNG, GIF, BMP, TIFF, PPTX, XLSX, JPEG
When uploading your documents, Social Security Scotland will need to be able to see all the details clearly. This includes any:
- reference numbers
If Social Security Scotland cannot read the document, it will delay your benefit application or processing your change in circumstances.
Do not upload application forms online. You must return application forms in the pre-paid envelope, otherwise this may delay the application.
Sending your documents by post
You can also send photocopies of your documents to Social Security Scotland by post. If you'd like a pre-paid envelope to send documents to Social Security Scotland, call them free on 0800 182 2222 and they'll send you one.
If you need any help
If you need help with your application or sending Social Security Scotland documents, call Social Security Scotland free on 0800 182 2222. The opening times are Monday to Friday, 8am to 6pm. Your local Citizens Advice Bureau can also help with questions about benefits.
You and your data
Get more information about how Social Security Scotland uses your data by reading the Social Security Scotland privacy notice.
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