Upload your documents

When you apply for a benefit or report a change in circumstances, Social Security Scotland may ask you to send in some documents. This is to help them make a decision or process your changes.

You can send your documents online or by post.

Send documents online

You can send a photo, screenshot or scan of your documents. Make sure you can see all the details clearly. Your file must be one of these types: DOCX, PDF, JPG, PNG, GIF, BMP, TIFF, PPTX, XLSX, JPE

Do not upload application forms online. You must return application forms in the pre-paid envelope, otherwise this may delay the application.

Upload your documents

Send documents by post

You can also send documents to Social Security Scotland by post. You should only send photocopies.

There's a different address for each benefit. You can find this on:

letters from Social Security Scotland about your benefit
mygov.scot pages for each benefit

If you'd like a pre-paid envelope to send your documents, contact Social Security Scotland and they'll send you one.

Help with sending documents

Contact Social Security Scotland if you need help with your application or sending documents.

Other help available

Contact Citizens Advice Scotland for independent support and advice. You can either:

call them free on 0808 028 1456
go to cas.org.uk
visit your local branch

Other organisations and services in your area might also be able to help you. Contact your local council to find out more.

Contact your local council

You and your data

Social Security Scotland holds and processes personal data in compliance with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you want to know more about how Social Security Scotland use your data, read the privacy notice.

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