What to send
Find out what to send for each type of change you need to tell Social Security Scotland about.
Changes to personal details
If your change is to your personal details or the child’s details, you’ll need to provide some supporting information.
This could be a change to:
- your address
- the child’s name
- your bank details
Changes to care needs, conditions or mobility needs
For Child Disability Payment, you need to provide one piece of information from a professional to support the change where possible, for example:
- letters from people who know the child, like teachers, social workers, childminders or family members
- social care assessments
- medical reports, letters or certificates
- prescription lists
- school reports
Social Security Scotland only want to see information about changes. There’s no need to send a document again if they have already seen it.
If you're unsure about what information to give Social Security Scotland or do not know where to find it, they can get in touch with you to help.
How to send your documents
You can upload your documents online.
To post your documents, send them to:
Child Disability Payment
PO Box 27167
You should check you have paid the right amount of postage before you send a copy of your documents.
Call Social Security Scotland free on 0800 182 2222 if you'd like a prepaid envelope to send documents.
Opening times are 8am to 6pm, Monday to Friday. Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.
If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video call.
Write the following information on your photocopied documents:
- your full name
- the child’s full name
- your date of birth
- the child’s date of birth
- your National Insurance number, if you do not have this, it could take longer to process your changes
- the words 'Child Disability Payment', so Social Security Scotland know what benefit the change is about
If you do not include these things, the processing of your change could be delayed.
If you want to send your documents by post, you should only send photocopies. It can take Social Security Scotland a while to return any original documents you send.
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