You appear to be using an unsupported browser, and it may not be able to display this site properly. You may wish to upgrade your browser.

Sending documents

What to send

Find out what to send for each type of change you need to tell Social Security Scotland about.

Changes to personal details

If your change is to your personal details or the child’s details, you’ll need to provide some supporting information. 

This could be a change to:

  • your address
  • the child’s name
  • your bank details

Find out what you need to send for each type of change.

Changes to care needs, conditions or mobility needs

For Child Disability Payment, you need to provide one piece of information from a professional to support the change where possible, for example:

  • letters from people who know the child, like teachers, social workers, childminders or family members 
  • social care assessments 
  • medical reports, letters or certificates 
  • prescription lists 
  • school reports

Social Security Scotland only want to see information about changes. There’s no need to send a document again if they have already seen it.

If you're unsure about what information to give Social Security Scotland or do not know where to find it, they can get in touch with you to help

How to send your documents


You can upload your documents online.


To post your documents, send them to:

Child Disability Payment
PO Box 27167
G4 7EA

You should check you have paid the right amount of postage before you send a copy of your documents.

Call Social Security Scotland free on 0800 182 2222 if you'd like a prepaid envelope to send documents.

Opening times are 8am to 6pm, Monday to Friday. Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.

If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video call.

Write the following information on your photocopied documents:

  • your full name
  • the child’s full name
  • your date of birth
  • the child’s date of birth
  • your National Insurance number, if you do not have this, it could take longer to process your changes
  • the words 'Child Disability Payment', so Social Security Scotland know what benefit the change is about

If you do not include these things, the processing of your change could be delayed.

If you want to send your documents by post, you should only send photocopies. It can take Social Security Scotland a while to return any original documents you send.

Back to top