Sending supporting information

You can send supporting information:

• with your application
• within 28 days of submitting your application

It may take longer for Social Security Scotland to process your application if you do not send supporting information with your application.

Social Security Scotland may also ask you to send supporting information when you tell them about a change of circumstances, or as part of a review or a re-determination.

With your application, change of circumstances, review or re-determination

You can:

• upload your documents with your application (if applying online)
• upload your documents online
• send them by post

You cannot send supporting information by email.

You do not have to send all of your documents at once. You can upload or post what you have now and send the rest later. If you send the rest later, send these within 28 days of submitting your application.

After submitting your application or form for a change of circumstances, review or re-determination

You can:

• upload your documents online
• send them by post

You cannot send supporting information by email.

You should send these within 28 days of submitting your application or form.

If you’re worried about getting supporting information from a professional, or are not sure who to ask, contact Social Security Scotland for advice.

Upload online

You can upload your documents online.

Uploading your documents is the fastest way to send them. It also helps Social Security Scotland to process your application more quickly.

You can save a scan of your document or take a picture with a smartphone. Do not send any photos of you or your condition.

Post

You can send photocopies of documents in the post.

Send your documents to:

Child Disability Payment
PO Box 27167
Glasgow
G4 7EA

Adult Disability Payment
PO Box 27178
Glasgow
G4 7ED

You should only send photocopies. It can take Social Security Scotland up to 2 weeks to return any original documents you send. You can make photocopies at your local library.

If you need a pre-paid envelope to send your documents, contact Social Security Scotland.

What you need to write on the documents

To avoid any delays in processing your application, write the following information on your documents.

For Child Disability Payment:

• the child’s full name
• the child’s date of birth
• ‘Child Disability Payment’

For Adult Disability Payment:

• your full name
• your date of birth
• your National Insurance number
• ‘Adult Disability Payment’