Letting Social Security Scotland know
If you're already receiving Child Disability Payment for a child or young person you look after, you need to tell Social Security Scotland about any change to their circumstances, or to your personal details.
If you’re a young person managing your own Child Disability Payment, you’ll also need to tell Social Security Scotland about any changes to your circumstances or personal details.
If you have applied for Child Disability Payment but not had a decision yet, you can still let Social Security Scotland know about changes.
Find out what type of changes you need to tell Social Security Scotland about.
Changes involving a terminal illness
If the child has a terminal illness, call Social Security Scotland for free. We have specialist advisors who can help take you through the process of reporting a change at your own pace.
Before you start, call Social Security Scotland free if:
- you do not have a permanent address
- you're moving to an address outside the UK
- you do not have a bank account and want to be paid in the way you have agreed with the Department for Work and Pensions
- you want to report a change in your payment details
- the child is moving out of, or into, alternative accommodation or care
- you manage your Child Disability Payment and you’re moving out of, or into, alternative accommodation or care
- you're reporting a change for someone who cannot manage their own affairs and you're their appointee
Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.
What you’ll need
When telling Social Security Scotland about a change, it will be quicker if you have the following information ready:
- the child’s, young person’s or your own National Insurance number (if you do not have this, it could take longer to process your changes)
- the bank account details where the child’s, young person’s or your own benefits are paid into
- details of the change you’re telling Social Security Scotland about
- the date the change happened, or will happen
You can find the National Insurance number on the child’s, young person’s or your own:
- National Insurance card
- benefit letter
- payslip
- P60
Call Social Security Scotland free if you cannot find the child or young person’s National Insurance number.
How to tell Social Security Scotland
Online
You can use the online form from Social Security Scotland to report the changes. This currently includes changes to:
- the child or young person’s personal details, like their name or address
- your personal details
- the child’s, young person’s or your needs, conditions or mobility needs
- how you’d like Social Security Scotland to contact you
Call
Call Social Security Scotland free to tell them about any change over the phone, if you have any questions or need help.
If you're a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland by video call.
Complete a downloadable or paper form
You can download and complete a form to tell us about any changes to the child’s, young person’s or your:
- health
- care needs
- disability
- conditions
- mobility needs
Call Social Security Scotland free if:
- you’d like a paper version of the form to be sent by post
- you have any questions
- you need help to complete the form
- you need help to get information about the child, young person, or your health change
- you need help to send this to them
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