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Letting Social Security Scotland know

How to tell Social Security Scotland

If you're already receiving Child Disability Payment for a child or young person you look after, you need to tell Social Security Scotland about any change to their circumstances, or to your personal details.

If you have applied for Child Disability Payment but not had a decision yet, you can still let Social Security Scotland know about changes. 

Call Social Security Scotland to tell them about the change

To tell Social Security Scotland over the phone, call free on 0800 182 2222. 

Opening times are 8am to 6pm, Monday to Friday. Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.

If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video call.

Tell Social Security Scotland about the change online

You can use the online form to report the changes. This currently includes changes to:

  • your personal details, like your name or address
  • the child's personal details
  • the child's care needs, conditions or mobility needs
  • how you'd like Social Security Scotland to contact you

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Complete a form

If the changes are related to the child's care needs, conditions or mobility needs only, you can download a copy of the Child Disability Payment Health Changes form.

Some people must call Social Security Scotland free on 0800 182 2222 before completing the form. This applies if you are acting on behalf of a young person (aged 16 or older) and you are not the young person’s appointee. For example, you may be the young person’s Power of Attorney, Guardian or have other authority to act on their behalf. 

You can also request a paper version of the Child Disability Payment Health Changes form by calling Social Security Scotland free on 0800 182 2222. The opening times are Monday to Friday, 8am to 6pm. 

If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video call.

Let Social Security Scotland know if you need help to tell them about the changes. They can provide support at a time and place that suits you.

Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.

What you’ll need

Before telling Social Security Scotland about changes, you'll need:

  • your National Insurance number (if you do not have this, it could take longer to process your changes)
  • the bank account details where the Child Disability Payment is paid into
  • details of the change you are telling Social Security Scotland about
  • the date the change happened, or will happen

You can find your National Insurance number on your:

  • National Insurance card
  • benefit letter
  • payslip
  • P60

You will also need the child’s Child Reference Number, if they have one. This number is sometimes known as a CRN. It could be on a benefit letter or decision letter if you have applied for Child Disability Payment or Disability Living Allowance for children before.

Call Social Security Scotland free on 0800 182 2222 if you cannot find your National Insurance number or the child’s Child Reference Number. 

Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.

Warning

Before you start, call Social Security Scotland free on 0800 182 2222 if:

  • you do not have a permanent address
  • you're moving to an address outside the UK
  • you do not have a bank account and want to be paid in the way you have agreed with the Department for Work and Pensions
  • you want to report a change in your payment details
  • you're reporting a change for someone who cannot manage their own affairs and you're their appointee
  • you want to report the death of a child

Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.

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