If you’re not happy with the response to your complaint from Social Security Scotland

If you’re not happy with how Social Security Scotland responded to your complaint, you can make a complaint to the Scottish Public Services Ombudsman (SPSO). They're an independent organisation that look into complaints. 

You can ask the Scottish Public Services Ombudsman to look at your complaint if:

• you have gone through the full complaints process with Social Security Scotland and received a letter with their decision
• it’s less than 12 months after you became aware of the issue you want to complain about
• the issue has not been to court

Make a complaint to the Scottish Public Services Ombudsman

The Scottish Public Services Ombudsman will ask you to:

• send a copy of Social Security Scotland’s final response to your complaint
• complete a complaint form

 You can get this complaint form online at spso.org.uk/complain/form.

Arrange an appointment in person with the Scottish Public Services Ombudsman

Call the Scottish Public Services Ombudsmen free on 0800 377 7330 to make an appointment.

Their address is:

Contact the Scottish Public Services Ombudsman

You can contact the Scottish Public Services Ombudsman by: 

• calling for free on 0800 377 7330
• going to the Scottish Public Services Ombudsman website
• sending a letter to ‘Freepost SPSO’ - this is all you need to write on the envelope and it does not need a stamp