If you’re not happy with the response to your complaint from Social Security Scotland

If you’re not happy with how Social Security Scotland responded to your complaint, you can make a complaint to the Scottish Public Services Ombudsman (SPSO). They're an independent organisation that look into complaints. 

You can ask the Scottish Public Services Ombudsman to look at your complaint if:

Make a complaint to the Scottish Public Services Ombudsman

The Scottish Public Services Ombudsman will ask you to:

  • send a copy of Social Security Scotland’s final response to your complaint
  • complete a complaint form

 You can get this complaint form online at spso.org.uk/complain/form.

Arrange an appointment in person with the Scottish Public Services Ombudsman

Call the Scottish Public Services Ombudsmen free on 0800 377 7330 to make an appointment.

Their address is:

SPSO
Bridgeside House
99 McDonald Road
Edinburgh
EH7 4NS

Contact the Scottish Public Services Ombudsman

You can contact the Scottish Public Services Ombudsman by: 

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