If you’re not happy with how Social Security Scotland responded to your complaint, you can make a complaint to the Scottish Public Services Ombudsman (SPSO). They're an independent organisation that look into complaints.
You can ask the Scottish Public Services Ombudsman to look at your complaint if:
- you have gone through the full complaints process with Social Security Scotland and received a letter with their decision
- it’s less than 12 months after you became aware of the issue you want to complain about
- the issue has not been to court
Make a complaint to the Scottish Public Services Ombudsman
The Scottish Public Services Ombudsman will ask you to:
- send a copy of Social Security Scotland’s final response to your complaint
- complete a complaint form
You can get this complaint form online at spso.org.uk/complain/form.
Arrange an appointment in person with the Scottish Public Services Ombudsman
Call the Scottish Public Services Ombudsmen free on 0800 377 7330 to make an appointment.
Their address is:SPSO
99 McDonald Road
Contact the Scottish Public Services Ombudsman
You can contact the Scottish Public Services Ombudsman by:
- calling for free on 0800 377 7330
- going to the Scottish Public Services Ombudsman website
- sending a letter to ‘Freepost SPSO’ - this is all you need to write on the envelope and it does not need a stamp
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