Social Security Scotland’s decision making process is designed to make sure you're treated with dignity, fairness and respect.
In making a decision, they'll have access to:
- detailed decision making guidance
- experienced medical practitioners
- specialist advisers with extensive knowledge and experience of working in health and social care
Social Security Scotland will send a letter with the decision to either:
- the parent or guardian
- someone appointed to act on the child’s behalf
- the child if they’re over 16 and managing their own payments
This letter is called a notice of determination.
Social Security Scotland aim to make a decision within 42 working days of getting your completed application. If the child has a terminal illness, they aim to make a decision within 7 working days. As Child Disability Payment is a new service, some processes may take longer.
If you have questions or do not agree with the decision
By law, the letter needs to give clear and accessible guidance and explanations to you about the decision that's been made.
It will also tell you what to do if you do not agree with the decision.
If you have any questions about your decision letter, you can contact Social Security Scotland.
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