Decision about your application
Social Security Scotland’s decision making process is designed to make sure you're treated with dignity, fairness and respect.
When making a decision, they'll have access to:
- detailed decision making guidance
- experienced medical practitioners
- specialist advisers with extensive knowledge and experience of working in health and social care
Decision letter
Social Security Scotland will send a letter with the decision to either:
- the parent or guardian
- someone appointed to act on the child’s behalf
- the child if they’re 16 or over and managing their own payments
This letter is called a notice of determination.
Social Security Scotland aim to make a decision after getting:
- your completed application
- all the information they need to make a decision
If the child has a terminal illness, they aim to decide within 7 working days.
Processing applications can take longer because of high demand.
If you have questions or do not agree with the decision
By law, the letter needs to give clear and accessible guidance and explanations to you about Social Security Scotland’s decision.
It will also tell you what to do if you do not agree with the decision.
Contact Social Security Scotland if you have any questions about your decision letter.