Information

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Sending documents to Social Security Scotland

Supporting information for Adult Disability Payment reviews

In a review, you’ll need to send documents to Social Security Scotland. The documents confirm changes to your needs, conditions and circumstances. This is called supporting information.

You can provide documents if you have them. Social Security Scotland can also help gather supporting information on your behalf. This might mean it takes longer to process your review. 

Social Security Scotland can help if:

  • you’re unsure what information to give them
  • you do not know where to find the information

What to send

Supporting information is usually a copy of a document about your daily living or mobility needs. 

Supporting information you can send includes:

  • test results or certificates
  • medical reports or letters
  • occupational therapy reports
  • physiotherapy reports
  • discharge letters from hospitals
  • reports from Child and Adolescent or Adult Mental Health Services
  • social care assessments or social work assessments
  • reports or letters from social workers or carers
  • educational support plans
  • care plans or treatment plans

Social Security Scotland only needs to see information about changes. There’s no need to send a document again if they have already seen it.

Find out more about what to send.

How to send your documents

Uploading your documents online is the fastest way to get them to Social Security Scotland. You can save a scan of your document or take a picture with a smartphone.

You can also send Social Security Scotland photocopies of your documents in the post. It can take them up to 2 weeks to return any original documents you send. 

Send your documents by post to:
Adult Disability Payment
PO Box 27167
GLASGOW
G4 7EA

You should write the following information on your photocopies:

  • your full name
  • your date of birth
  • your National Insurance number
  • the words ‘Adult Disability Payment’, so Social Security Scotland knows what benefit you get

You can find your National Insurance number:

  • on your payslip or P60
  • on letters about your tax, pension or benefits
  • in the National Insurance section of your personal tax account

If you need help with supporting information

If you would like some help to gather supporting information:

 

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