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Who you can get supporting information from

Who can provide supporting information

You can send Social Security Scotland supporting information from a professional with an understanding of your needs, or from someone else who knows you. 

If you have already provided information from a professional, you can send:

  • more information from a professional if you think it will help Social Security Scotland make a determination
  • information from people who are part of your wider network

If you’re worried about getting information from a professional or are not sure who you would ask, call Social Security Scotland free on 0800 182 2222.

The call centre opening times are Monday to Friday, 8am to 6pm (UK time).

If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video relay.

Examples of who you can get supporting information from

Professionals who can provide supporting information for Child Disability Payment or Adult Disability Payment include:

  • health professionals like doctors, consultants and nurses
  • social workers or social care works
  • therapists, including occupational therapists and physiotherapists
  • teachers, school staff and college staff
  • support workers

People who are not professionals are often able to describe details about your daily life and care needs. The people who know you best can help Social Security Scotland understand the impact of your condition or disability. 

This can include:

  • family members
  • friends or neighbours
  • unpaid carers or childminders
  • leaders of groups or activities that you go to
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