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After you apply

What to do if you disagree with a decision by Social Security Scotland or if you've been overpaid.

  1. Bank holiday payment dates

    You are usually paid earlier if your payment is due on a bank holiday.

  2. If you disagree with Social Security Scotland's decision

    What to do if you disagree with Social Security Scotland's decision on your benefit application

  3. Request a re-determination by paper form

    You can use these forms to ask Social Security Scotland to look again at a benefit decision.

  4. Request an appeal by paper form

    You can use these forms to request an appeal of a Social Security Scotland benefit decision.

  5. Benefit overpayments

    Find information on how to repay any benefits you've been overpaid, including what to do if you cannot afford to pay it back or if you disagree with the decision.

  6. Benefits if you leave Scotland or travel abroad

    Find out what happens to benefits if you leave Scotland or travel abroad.

  7. Social Security Scotland satisfaction survey

    Tell us about your experience of receiving Carer’s Allowance Supplement or Child Winter Heating Payment since October 2023

  8. Social Security Scotland Equalities survey

    Complete an Equalities survey to help Social Security Scotland understand who uses their service.

  9. Social Security Scotland research needs to know about languages and communication use

    Researchers are looking to speak to people who use English as a second language and people who use alternative forms of communication.

  10. Social Security Scotland Satisfaction Survey for Adult Disability Payment

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  11. Social Security Scotland Satisfaction Survey for Case Transfer to Adult Disability Payment

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  12. Social Security Scotland Satisfaction Survey for Best Start Foods and Best Start Grant

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  13. Social Security Scotland Satisfaction Survey for Best Start Foods, Best Start Grant and Scottish Child Payment

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  14. Social Security Scotland Satisfaction Survey for Carer's Allowance Supplement

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  15. Social Security Scotland Satisfaction Survey for Carer Support Payment

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  16. Social Security Scotland Satisfaction Survey for Case Transfer to Carer Support Payment

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  17. Social Security Scotland Satisfaction Survey for Child Disability Payment

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  18. Social Security Scotland Satisfaction Survey for Case Transfer to Child Disability Payment

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  19. Social Security Scotland Satisfaction Survey for Funeral Support Payment

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  20. Social Security Scotland Satisfaction Survey for Job Start Payment

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  21. Social Security Scotland Satisfaction Survey for Scottish Child Payment

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  22. Social Security Scotland Satisfaction Survey for Young Carer Grant

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

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