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After you apply

What to do if you disagree with a decision by Social Security Scotland or if you've been overpaid.

  1. Social Security Scotland Equalities survey

    Complete an Equalities survey to help Social Security Scotland understand who uses their service.

  2. Social Security Scotland satisfaction survey

    Tell us about your experience of receiving Carer’s Allowance Supplement or Child Winter Heating Payment since October 2023

  3. Benefits if you leave Scotland or travel abroad

    Find out what happens to benefits if you leave Scotland or travel abroad.

  4. If you disagree with Social Security Scotland's decision

    What to do if you disagree with Social Security Scotland's decision on your benefit application

  5. Request a re-determination by paper form

    You can use these forms to ask Social Security Scotland to look again at a benefit decision.

  6. Request an appeal by paper form

    You can use these forms to request an appeal of a Social Security Scotland benefit decision.

  7. Benefit overpayments

    Find information on how to repay any benefits you've been overpaid, including what to do if you cannot afford to pay it back or if you disagree with the decision.

  8. Social Security Scotland Satisfaction Survey for disability payments

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  9. Social Security Scotland satisfaction survey

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

  10. Bank holiday payment dates

    You are usually paid earlier if your payment is due on a bank holiday.

  11. Social Security Scotland Five Family Payments satisfaction survey

    Find out about the Social Security Scotland Satisfaction Survey and how to complete it.

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