Types of changes to tell Social Security Scotland about
Changes to your care needs, conditions or mobility needs
You must tell Social Security Scotland about any changes to your overall needs and conditions.
You do not need to tell Social Security Scotland about a change to your day to day needs, or conditions that fluctuate.
Longer term needs and conditions
You need to tell Social Security Scotland about any changes to your:
- care needs
- conditions
- mobility needs
You must tell Social Security Scotland if:
- your condition gets better or worse in the longer term
- the level of help and care you need changes
Changes involving a terminal illness
If you have a terminal illness, contact Social Security Scotland for free. We have specialist advisers who can help take you, or someone reporting these changes for you, through the process at your own pace.
Changes to care arrangements
You must also tell Social Security Scotland if you:
- go into or come out of hospital or hospice (overnight or for a longer period)
- go into or come out of a care home or residential care
- go into or come out of prison or other detention facility
Changes to personal and contact details
Social Security Scotland need to keep your personal and contact details up to date so they can keep in touch about your payments. This includes the method of contact, like getting letters in Braille or a language other than English.
Name
This could be following a marriage or civil partnership, or if you have legal changed your name.
Address
This could be if you have moved house or changed address:
- in Scotland
- to another part of the UK
- to outside the UK
Call Social Security Scotland free on 0800 182 2222 if you’re moving to an address outside the UK.
Update how Social Security Scotland should contact you
This could be:
- if you have a new telephone number or email address you’d like them to use
- you want Social Security Scotland to send your letters to a different address than your own
- you do not have a fixed address and you want Social Security Scotland to send your letters to where you are currently staying, or an address you feel comfortable collecting from
- you want to change the way Social Security Scotland contacts you, including by phone, British Sign Language video call or letter
- whether you’d like to get letters in other formats including Braille, easy read, large print or audio file
- whether you’d like to get calls and letters in a language other than English
- whether you’d like to get text messages or email about other benefits or surveys available form Social Security Scotland
If you’re a British Sign Language use, you can use the Contact Scotland BSL service to contact Social Security Scotland by video call.
Payment details
Social Security Scotland needs your most up to date payment details to make sure you get your Scottish Adult Disability Living Allowance (Scottish Adult DLA).
Tell them about any changes to your:
- bank account
- building society
- credit union
- other agreed payment arrangement
For your security, you cannot send any change in payment details using the paper or online form. To report a change to your payment details, contact Social Security Scotland free.
If you get other benefits from Social Security Scotland
If you get other benefits from Social Security Scotland like Best Start Foods or Scottish Child Payment, you may need to tell them about changes not shown here.