Letting Social Security Scotland know about a change
If you’re already receiving Scottish Adult Living Allowance (Scottish Adult DLA) you need to tell Social Security Scotland about any changes.
If your award has not yet moved from the Department for Work and Pensions (DWP) Disability Living Allowance, or is in the process of moving, find out more about reporting a change and what happens next.
Find out what type of changes you need to tell Social Security Scotland about.
Changes involving a terminal illness
If you have a terminal illness, contact Social Security Scotland for free. We have specialist advisers who can help take you, or someone reporting these changes for you, through the process at your own pace.
Before you start, contact Social Security Scotland free if you:
- do not have a permanent address
- are moving to an address outside of Scotland
- do not have a bank account and want to be paid in the way you have agreed with DWP
- want to report a change in your payment details
- are moving out of, or into, alternative accommodation or care
Find out what do if you need help contacting Social Security Scotland, or are calling from abroad.
What you'll need
When telling Social Security Scotland about a change, it will be quicker if you have the following information ready:
- your National Insurance number
- the bank account details where your benefits are paid into
- details of the change you are telling Social Security Scotland about
- the date the change happened, or will happen
You can find your National Insurance number on your:
- National Insurance card
- Benefit letter
- Payslip
- P60
Contact Social Security Scotland free if you cannot find your National Insurance number.
How to tell Social Security Scotland
Online
You can use the online form from Social Security Scotland to report the changes. This currently includes changes to:
- your personal details, like name or address
- your care or mobility needs
- how you’d like Social Security Scotland to contact you
Call
Call Social Security Scotland free to tell them about any change over the phone if you have any questions or need help.
If you’re a British Sign Language user, you can use Contact Scotland BSL to call Social Security Scotland by video relay.
Complete a downloadable or paper form
You can download and complete a form to tell us about any changes to your:
- care needs
- mobility needs
- conditions
Contact Social Security Scotland free if you:
- would like a paper version of the form to be sent by post
- have any questions
- need help to complete the form
- need help to get information about your health change
- need help to send this to Social Security Scotland