Extra resources to support your move

These extra resources will help support your move to Scotland.

Services that are different in Scotland to the rest of the UK

Read more about the following services that are different in, or unique to, Scotland:

Utility bills and providers in Scotland

When you move to Scotland, you’ll need to set up your phone, TV and broadband, as well as your energy supplier.

Social tariffs

If you’re struggling to pay your phone, internet or TV bill, you might be able to get a cheaper deal through a ‘social tariff’. It depends on which benefits you get in Scotland.

Find out more about social tariffs on Citizens Advice Scotland website.

Check which providers offer social tariffs on the Ofcom website.

Compare broadband social tariffs on the MoneySavingExpert.com.

Water supply charges

Most homes in Scotland are provided with water by Scottish Water.

The cost of water and sewerage is included in the Council Tax paid to your local council unless you have a water meter.

Any Council Tax discount that you get also applies to water and sewerage.

If you have a private water supply, you do not have to pay Scottish Water for it, but there are some rules you must follow.

Find out more about water bills on Citizens Advice Scotland website.

Redirect your post to your new address

When you move, you might want to make sure your post moves with you. This’ll help avoid time delays when it comes to gathering documents, like medical information, benefit letters and bank statements.

Find out how to get your mail redirected on the Post Office website.

It can take 10 days to set up the redirection service. You need to pay for it, but prices are lower if you get Universal Credit or Pension Credit.

Get a quote and apply for the Royal Mail’s redirection service.

Other help available

Contact Citizens Advice Scotland for independent support and advice. You can either:

call them free on 0808 028 1456
go to cas.org.uk
visit your local branch

Other organisations and services in your area might also be able to help you. Contact your local council to find out more.

Contact your local council

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