If you don't receive your disclosure certificate

Last updated: 5 October 2017

If you apply for any type of disclosure and your certificate doesn't arrive, you can ask for it to be reprinted and sent to you again.

A reprinted certificate shows the date it was originally printed, not the reprint date.

Employers or registered organisations can only ask for a copy of an employee's certificate if it's for the PVG Scheme or a standard or enhanced disclosure.

When you can ask for a reprint of your certificate

You must wait for 17 days before you can ask for a reprint of a disclosure certificate.

You can only apply for a reprinted certificate within 84 days of the original print date. If you need a copy of your certificate after this time, you'll need to make a new disclosure application.

How to get a reprint of your certificate

To ask for a reprint of a disclosure certificate, contact Disclosure Scotland and tell them:

  • you haven't received your certificate
  • the delivery address for the certificate

Disclosure Scotland
Telephone: 03000 2000 40
From overseas: 0044141 427 2284
Monday to Thursday, 8.30am to 5pm
Friday, 8.30am to 4.30pm
Find out about call charges
Email: info@disclosurescotland.gsi.gov.uk

Or write to:

Disclosure Scotland
PO Box 250
Glasgow
G51 1YU

Where your certificate will be sent

When you apply for any type of disclosure, the certificate is sent to the address you put in your application form.

Certificate returned to Disclosure Scotland by Royal Mail

If you want a certificate sent to a different address to the one shown on your certificate, ask Disclosure Scotland for this in writing. You must:

  • include a copy of a proof of address from the different address
  • have the request signed by the disclosure applicant if you're not making the request for yourself

How long it takes

Disclosure Scotland aim to send out certificate reprints by post within 2 days of receiving the request, but they don't guarantee this.