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Social Security Scotland Five Family Payments satisfaction survey

Social Security Scotland wants to hear from people who applied for or received: 

  • Best Start Grant  
  • Best Start Foods  
  • Scottish Child Payment 

Social Security Scotland are doing a survey to learn about your experiences.

Everyone who applied for or received Best Start Grant , Best Start Foods  or Scottish Child Payment since 1 August 2023 can take part. This includes:

  • if your application was unsuccessful
  • if your application was made on behalf of someone else

 Taking part will not affect any of your applications or benefits.

Completing the survey

You can complete the survey online. It should take you around 15 minutes. You cannot save your answers, so you should complete the whole survey in one sitting.  

Complete the survey

If you prefer, call the Social Security Scotland research helpline free on 0800 029 4974, quoting the reference ‘Satisfaction Survey Family Payments’, to:  

  • get help to complete the survey over the phone, including with an interpreter if you need one 
  • ask them to send a paper survey to you, with a pre-paid return envelope 

Tell the operator your call is about the 'Satisfaction Survey November 2023'.

The phone line is open from 9am to 3pm, Monday to Friday. 

You should complete the survey by 12 February 2024.  

Completing the survey is optional.  

The research helpline operators do not have access to your case information. If you have a question about your benefits, contact Social Security Scotland.

Get help to complete the survey 

You can ask a relative, friend or carer to help you complete the survey. The answers should be from your own point of view.  

How Social Security Scotland will use your answers  

The answers to this survey will let Social Security Scotland know about peoples’ experiences of its services and benefits. That will tell Social Security Scotland: 

  • what it’s doing well 
  • where it can improve 

Social Security Scotland will analyse the survey results. They’ll produce a report in 2024. Reports are available to read on the Social Security Scotland website.  

Social Security Scotland will keep your answers confidential. No one involved in making benefit decisions now or in the future will: 

  • know if you’ve taken part 
  • have access to your individual answers  

It will not affect any of your applications or benefits if you complete the survey.  

How Social Security Scotland uses your data

Social Security Scotland holds information for everyone who has:

  • applied for a benefit

  • received a benefit

This information includes a person’s:

  • name

  • address

  • contact details 

You can read the Privacy Notice to find out more about how Social Security Scotland uses your data. You can also email the Data Protection Officer at DataProtectionOfficer@socialsecurity.gov.scot.

How to stop getting surveys in the future

If you do not want to get more surveys from Social Security Scotland, phone the free helpline on 0800 029 4974. If you apply for other benefits in the future, you may still receive this type of communication again.

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