About property factors
A property factor is a company or organisation that manages shared areas such as:
- roofs and external walls
- stairwells, entrances and lifts
- shared gardens, play areas or paths
A factor can be a private business, council or housing association. They can also be called ‘property managers’.
What factors do
Factors make sure shared areas are safe and maintained by:
- arranging repairs and regular inspections
- organising building insurance
- managing contracts for services like lift maintenance or gardening
When you need a factor
Your title deeds normally say:
- whether you must have a factor
- how to appoint or dismiss a factor
If your deeds do not set out a process, the law sets out default rules. These normally require a majority of owners to agree.