Changing or removing a property factor

Only homeowners can remove a property factor from a single property or development. The Scottish Government cannot do this.

The process to remove a factor

The process is set out in your title deeds.

This usually involves:

• checking the rules in your title deeds
• getting agreement from the required number of owners
• appointing a new factor, or managing shared parts yourself if your title deeds allow it – this is called ‘self-factoring’

Check how to appoint or dismiss a factor.

Find out about self-factoring on the Under One Roof website.

If a factor is removed from the register

If a factor is removed, they cannot legally provide factoring services anywhere in Scotland.

Removal is very rare. It only happens in the most serious cases. For example, for repeated breaches or severe failures that pose a real risk to homeowners.

The Scottish Government always work with the factor to help them meet the required standards before removal.

If your factor is removed

We will notify you if your factor is removed.

Then you can either:

• appoint a new factor
• manage shared parts yourself (‘self-factoring’)

If a factor sells or transfers their portfolio

A factor can sell all or part of their portfolio of properties to another factor.

If your factor does this, you and the other homeowners can decide whether to keep them or appoint a different one.

The incoming factor must write to you to explain the change and confirm that you’re not required to use their services.

The outgoing factor must share property information with the incoming factor.

If this does not happen

Raise the issue with the incoming factor first. If you’re not satisfied, you can make a complaint and follow the complaints process.