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Online and mobile banking

You should always access online or mobile banking using a secure Wi-Fi connection.

You can turn on 2 Step Verification for your online accounts for extra security. You can find guidance on how to set up 2 Step Verification on the National Cyber Security Centre website.

If you need to use a mobile banking app in public, use your 3G or 4G internet connection.

Online banking

If you're using online banking you should:

  • use strong passwords and PINs
  • look for 'https' and the padlock symbol in your browser
  • install internet security software and a firewall
  • install updates to software
  • check your bank statements for any unusual transactions

You can find more advice on safe online banking on the Get Safe Online website.

Mobile banking

If you're using mobile banking you should:

  • protect your smartphone or tablet with a PIN or password
  • never leave your smartphone or tablet unattended
  • install updates to banking and other apps
  • sign out of banking apps or mobile websites when finished

You can find more advice on safe mobile banking on the Get Safe Online website.

Shoulder surfers

'Shoulder surfing' is a type of fraud. It involves stealing information by looking over someone's shoulder.

You should be aware of this when using banking websites or mobile apps in public.

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