Help with benefits

Last updated: 17 April 2018

If you need help with a benefits problem or can't work out what you're entitled to, there are local organisations who can give you advice and support.

Your local council

Many local councils have welfare rights advisers who can:

  • tell you what benefits and other entitlements are available
  • carry out checks so you don't miss out on any benefits
  • help you complete forms
  • give advice and support if your application for a benefit is turned down or you don't get the amount you were expecting

There is lots of help you can get if you're not sure about about benefits.

Benefits calculators

Work out what benefits you could get with an online calculator.

How benefits are paid

Find out more about how and when your benefits are paid.

Benefits cap

The benefit cap is the limit on the total amount of benefit that most people aged between 16 and 64 can get.

Find out more about the benefit cap.

Budgeting Loans

A Budgeting Loan can help you pay for things like your rent, things you need at home and some debts.

Find out more a Budgeting Loan.

Getting local benefits advice

Citizens Advice
0808 800 9060
Monday to Friday, 9am to 8pm
Saturday 10am to 2pm
Citizens Advice advisers give information on benefits and other issues like housing, debt and employment. Find a bureau near you.

Shelter Scotland
0808 800 4444 (Monday to Friday, 9am to 5pm)
Find a Shelter Scotland project near you for advice on benefits and other problems related to housing.

Age Scotland
0800 4 70 80 90 (24 hours)
Get benefits advice for older people at your nearest Age Scotland office.

Turn to Us
This charity helps people in financial hardship find advice on benefits, housing, jobs and legal issues.

Macmillan Cancer Support
0808 808 00 00 (Monday to Friday, 9am to 8pm)
Macmillan advisers offer benefits advice for people affected by cancer. Search for support in your local area and filter the search results to 'benefits advice services'.