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Advice and support

There are many voluntary organisations who can give you support during emergencies or major incidents.

This includes:

  • advice, care and first aid
  • food, clothing and shelter
  • search and rescue
  • transport

Reporting an emergency

Call 999 if you or someone else is in immediate danger, or if the crime is in progress.

Citizens Advice Scotland

Citizens Advice Scotland is Scotland's largest independent advice network.

You can find your local Citizens Advice Bureau and get in touch.


Samaritans aim to support anyone:

  • in emotional distress
  • struggling to cope
  • at risk of suicide

Phone: 116 123 (24 hour service)

Victim Support Scotland

Victim Support Scotland helps anyone affected by crime. They provide:

  • emotional support
  • essential information
  • practical help

Phone: 0800 160 1985 Monday to Friday, 8am to 8pm

Salvation Army

The Salvation Army is a charity that provides social services. They help:

  • children, families and the elderly
  • the homeless and people living in poverty


Royal Voluntary Service

The Royal Voluntary Service helps older people:

  • at home and in their community
  • in hospital
  • in emergencies

Phone: 0845 608 0122
Monday to Friday, 8am to 6pm

Scottish Community Councils

Community Councils help communities during emergencies and support first responders. 

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