Renew, replace or cancel your disabled person's bus pass

Renew or replace your bus pass

Contact your local council or Strathclyde Partnership for Transport (SPT) to replace your bus pass if:

• it's lost, stolen or damaged
• it does not work when you use the ticket machine
• you want to change your name, address or photo

If you need to change your details on your National Entitlement Card (NEC), you'll need to provide proof of your new name or address, or a new photo to your local council or SPT.

If you move to a different council area, you'll also need to let your new council know.

Find contact details for your local council and SPT on Transport Scotland.

You can also get a new bus pass on getyournec.scot but you'll need to make a new application. If you apply for a replacement online, you'll need to send all your information and evidence again.

After you've applied for a replacement pass

After you've applied for a replacement, your old card will stop working. As soon as your new card arrives, you should start using it and destroy your old card. You'll have to pay the bus fare until your new pass arrives.

It can take up to 2 weeks for your replacement bus pass to arrive. Contact your local council, SPT or getyournec.scot if you've not had your new pass within 2 weeks.

Cancel your bus pass

Contact your local council or SPT if you no longer need your bus pass and want to cancel it.

Find contact details for your local council and SPT on Transport Scotland.

You'll need to pay the bus far once your bus pass is cancelled.

You cannot reactivate a cancelled bus pass. If you need your bus pass again, you'll need to apply for a new one.