(Or press Esc key)
If you need information in alternative formats
You can get information in accessible formats and practical help with your application if you need it. For example:
- an easy read guide explaining how the scheme works
- British Sign Language (BSL) videos about Scotland’s Redress Scheme
- information in large print and Braille
- transcription and text to speech services
- extra support if you have additional communication needs
- translation and interpretation help if English is not your first language
The easy read guide and BSL videos are available online. If you need information in other formats or any extra help, a case worker can arrange this for you.
Contact a case worker
Phone: 0808 175 0808 (freephone)
+ 44 131 297 6500 (international)
Email: apply@redress-scheme.scot
The telephone lines are open Monday to Thursday, from 10am to 4pm, except on Scottish bank holidays.
There is an answering machine at other times. If you leave a message someone will get back to you as soon as possible.
Easy read guide
You can find our easy read guide online. It has information about:
- how the scheme works
- who can apply
- how to apply
If you’d like to get the easy read guide in the post, please contact a case worker.
British Sign Language (BSL) videos
If you’re a BSL user, you can find out more about Scotland’s Redress Scheme in these videos: