Emotional Support

Applying to Scotland’s Redress Scheme may bring back difficult or traumatic experiences. This can be particularly difficult if you do not have someone to talk to about your feelings.

Support is available from a number of sources.

Redress Emotional Support Helpline

You can contact the Redress Emotional Support Helpline on 0800 211 8403. Calls to the helpline are usually free.

You’ll be asked to leave a message and someone will call you back.

If you call before 5pm someone will call you back on the same day. If you call after 5pm or at the weekend, someone will call you back on the next working day.

The helpline has been set up to support people applying for Scotland’s Redress Scheme. It offers non-specialist emotional support for worries you may have when completing your redress application. You can also call the helpline even if you haven’t yet made an application.

Workers on the helpline are not employed by the Scottish Government and do not have access to your redress application. If you need an update please contact a caseworker.

More support

There are other organisations you can contact for support:

Samaritans
Call free on 116 123

24 hours a day

Breathing Space
Call free on 0800 83 85 87
Weekdays: Monday to Thursday, 6pm to 2am
Weekend: Friday 6pm to Monday 6am

NHS 24