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Help and support

Getting help to apply

When you’re completing your application form, please use the "Help to apply" guidance

This guidance will give you more information about how to complete each section in the application form. There is also guidance for:

You can also ask someone you trust to help you complete this form. This could be a:

  • case worker  

  • friend or family member

  • someone you know

  • support worker

  • solicitor

Find out more about getting a solicitor (

Emotional support

You can contact the Redress Emotional Support Helpline on 0800 211 8403.  If you can leave a message and someone will get back to you as soon as possible.

Easy read 

There is an easy read guide available online. 

This guide has information about:

  • how the scheme works
  • who can apply
  • how to apply

If you would like to get an easy read guide in the post, please contact a case worker. 

Contact a case worker


Phone: 0808 175 0808 (freephone)

+ 44 131 297 6500 (international)

Lines are open Monday to Thursday, from 10am to 4pm (except Scottish public holidays).

There is an answering machine at other times, and if you leave a message we will get back to you as soon as we can

Other resources you might find helpful

Summary of options

The “Summary of options” document explains your rights under Scotland’s Redress Scheme.

Please contact your case worker if you would like to receive a copy by post. You will also get a copy of the ‘Summary of options’ with your decision letter from Redress Scotland.

Assessment framework

If you’re applying for an individually assessed payment, Redress Scotland will use the Assessment Framework” to decide your payment offer.


The "Assessment framework" contains graphic descriptions of abuse. You do not need to use or read it to complete your application.

Statutory guidance

For more detailed information, you can read the statutory guidance for Scotland’s Redress Scheme

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