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Getting help to apply
When you’re completing your application form, please use the "Help to apply" guidance.
This guidance will give you more information about how to complete each section in the application form. There is also guidance for:
You can also ask someone you trust to help you complete this form. This could be a:
friend or family member
someone you know
Find out more about getting a solicitor (lawscot.org)
You can contact the Redress Emotional Support Helpline on 0800 211 8403. If you can leave a message and someone will get back to you as soon as possible.
There is an easy read guide available online.
This guide has information about:
- how the scheme works
- who can apply
- how to apply
If you would like to get an easy read guide in the post, please contact a case worker.
Contact a case worker
Phone: 0808 175 0808 (freephone)
+ 44 131 297 6500 (international)
Lines are open Monday to Thursday, from 10am to 4pm (except Scottish public holidays).
There is an answering machine at other times, and if you leave a message we will get back to you as soon as we can
Other resources you might find helpful
Summary of options
The “Summary of options” document explains your rights under Scotland’s Redress Scheme.
Please contact your case worker if you would like to receive a copy by post. You will also get a copy of the ‘Summary of options’ with your decision letter from Redress Scotland.
If you’re applying for an individually assessed payment, Redress Scotland will use the “Assessment Framework” to decide your payment offer.
The "Assessment framework" contains graphic descriptions of abuse. You do not need to use or read it to complete your application.
For more detailed information, you can read the statutory guidance for Scotland’s Redress Scheme.
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