Help with your application

Getting help to apply

When you’re completing your application form, please use the "Help to apply" guidance. 

This guidance will give you more information about how to complete each section in the application form. There is also guidance for:

• next of kin
• international applicants

You can also ask someone you trust to help you complete this form. This could be a:

• case worker  

• friend or family member

• someone you know

• support worker

• solicitor

Find out more about getting a solicitor (lawscot.org)

Redress Support service

Support is available to all applicants, at any stage of the process, through the Redress Support service.

You can access this support even if you haven’t applied yet.

The Redress Support service provide non-specialist emotional support sessions, support to access records and practical support such as helping you find scribing services if you need them.

To get support, contact a case worker who’ll send a referral to the Redress Support service.

Easy read

There is an easy read guide available online. 

This guide has information about:

• how the scheme works
• who can apply
• how to apply

If you would like to get an easy read guide in the post, please contact a case worker. 

Other resources you might find helpful

Summary of options

The “Summary of options” document explains your rights under Scotland’s Redress Scheme.

Please contact your case worker if you would like to receive a copy by post. You will also get a copy of the ‘Summary of options’ with your decision letter from Redress Scotland.

Assessment framework

If you’re applying for an individually assessed payment, Redress Scotland will use the “Assessment Framework” to decide your payment offer.

Statutory guidance

For more detailed information, you can read the statutory guidance for Scotland’s Redress Scheme.