Give feedback
Your feedback helps to improve Scotland’s Redress Scheme. There are different ways you can share your views:
- Phone - 0808 175 0808 (Monday to Thursday, 10am to 4pm). If calling from abroad, phone +44 131 297 6500.
- Email - redress@gov.scot.
- Post - Redress, PO Box 24209, Edinburgh EH7 9GT.
If you’ve applied to Scotland’s Redress Scheme you can also use the online form to share your experience. The form:
- has up to 13 questions
- takes about 10 minutes to complete
- does not need you to give any personal information
- answers are not linked to your application
Complaints
Scotland’s Redress scheme aims to treat people with dignity, respect and compassion. If you are unhappy with any part of the scheme or something has gone wrong, you can make a complaint.
To make a complaint, speak to your case worker. If they cannot resolve your concern, you can ask to speak to a team leader. If the team leader cannot resolve your concern, it may be escalated to the Deputy or Head of Operations.
When making a complaint, it’s useful to share:
- your full name and contact details
- what has gone wrong
- what you want to happen next
Scotland’s Redress Scheme aims to resolve stage one complaints within 5 working days. Complex issues may take longer.
If you are not satisfied with the stage one response, you can take your complaint to stage two. This means an investigating officer from outside the scheme will review your complaint.
Survivor forum
To find out more about the survivor forum and how to join it, email survivor.forum@gov.scot.