If you do not receive a Winter Heating Payment

Payments for winter 2023 to 2024 will begin from the middle of December.

Social Security Scotland expects to pay the majority of eligible people by the end of January 2024. You’ll receive a letter from Social Security Scotland before they make the payment.

Tell Social Security Scotland if you think you’re eligible for Winter Heating Payment but have not received a payment.

You can tell Social Security Scotland by:

• calling them 
• completing and sending them a Winter Heating Payment request form 

If you think you should have received a Winter Heating Payment for a previous year, call Social Security Scotland free on 0800 182 2222.

Request by phone

You can call Social Security Scotland free on 0800 182 2222 to request Winter Heating Payment. Opening times are Monday to Friday, 8am to 6pm.

Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.

If you're a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland by video call.

Request by paper form

You can fill out a paper form to request Winter Heating Payment. 

You can either:

• download a Winter Heating Payment request form, complete it and send it to Social Security Scotland
• call Social Security Scotland free on 0800 182 2222 and ask them to send you a Winter Heating Payment request form

Send your completed form by post to:

Social Security Scotland

PO Box 10326

DUNDEE

DD1 9HB

Get help to request Winter Heating Payment

The Social Security Scotland Local Delivery service can help you to complete a Winter Heating Payment request form. Find out more about help to request Winter Heating Payment.