Accepting returns and giving refunds

You must offer a full refund if an item is faulty, not as described or does not do what it's supposed to.

Find out about accepting returns and giving refunds on GOV.UK, including:

• when you do not have to refund a customer
• online, mail and phone order sales
• repairs and replacements
• warranties and guarantees
• proof of purchase
• items returned by someone other than the buyer

• penalties for displaying notices