Information

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If you do not agree with the decision

You can ask Social Security Scotland to look again at what they have decided if either:

  • you have had a letter telling you that you're not going to be paid Child Disability Payment and you think you should
  • you think the amount of Child Disability Payment you're going to be paid is wrong

How to ask Social Security Scotland to look at their decision again

There are 2 ways to ask Social Security Scotland to look at their decision on your new application again:

  • by calling Social Security Scotland free on 0800 182 2222 (8am to 6pm, Monday to Friday)  
  • complete a paper re-determinations form and return your completed form to:
    Social Security Scotland
    PO Box 10303
    Dundee
    DD1 9FY

You’ll also get this form with the letter telling you whether you’ll be paid Child Disability Payment.

Other ways to apply

You can ask for a re-determination by contacting the Text Relay Service: 18001 +0300 244 4000 for the hard of hearing.

If you're a British Sign Language user, use the contactSCOTLAND app to contact Social Security Scotland by video relay. 

How long you have to make a request 

From the day you receive Social Security Scotland’s decision about your application for Child Disability Payment, you have 42 days (6 weeks) to ask them to look again at what they decided.

If your request is late

If you want to ask Social Security Scotland after the 42 days have passed, you'll need to let them know the reason why.

If Social Security Scotland consider that there is good reason for the request being made late they can still accept it. As long as it is made no more than one year after you're informed of their decision.

If you do not provide a reason, Social Security Scotland will refuse your request.

You also have the right to appeal to the First-tier Tribunal for Scotland if Social Security Scotland decide not to accept a late request for a re-determination.

An appeal can be made within 31 days from the date you receive Social Security Scotland’s decision. If you choose to appeal the decision after 31 days you'll require permission from the First-tier Tribunal for Scotland. Your appeal must be brought within one year of you receiving Social Security Scotland’s decision.

After Social Security Scotland has got your request

Social Security Scotland will contact you to:

  • confirm they have got and are able to look at your request
  • find out if there's anything else they need from you

From the day of getting your request, Social Security Scotland has 56 days (8 weeks) to make a decision. They'll write to you to let you know their new decision. If Social Security Scotland do not make a decision during this time, you'll have the right to appeal directly to the First-tier Tribunal. 

If your Child Disabilty Payment has been stopped or reduced you can apply for short-term assistance while you apply for a re-determination. 

If you do not agree with a re-determination decision

You have the right to appeal Social Security Scotland’s re-determination decision about your application for Child Disability Payment.

From the day you receive Social Security Scotland’s new decision you have 31 days to make an appeal. Appeals go to the Social Security Chamber of the First-tier Tribunal for Scotland (the Tribunal).

You can appeal to the Tribunal if:

  • you do not agree with what Social Security Scotland decides
  • Social Security Scotland tells you they have not been able to look at their decision again within 56 days (8 weeks)

How to appeal

You can let Social Security Scotland know that you want to appeal by:

  • calling Social Security Scotland free on 0800 182 2222 (8am to 6pm, Monday to Friday) 
  • applying by paper form and returning the form to:
    Social Security Scotland
    PO Box 10309
    Dundee
    DD1 9GF

You’ll also get this form with the re-determination decision letter telling you whether you’ll be paid the benefit.

If you choose to appeal the decision after 31 days you will require permission from the First-tier Tribunal for Scotland. Your appeal must be brought within one year of you receiving Social Security Scotland’s decision.

In order to appeal Social Security Scotland’s decision you must:

  • send the appeal form, provided with your decision letter, back to Social Security Scotland
  • call them to fill in the form over the phone.

Social Security Scotland will then send your form and the information they used to make their decision to the First-tier Tribunal.

Other ways to apply

You can ask for an appeal by contacting the Text Relay Service: 18001 +0300 244 4000 for the hard of hearing.

If you're a British Sign Language user, use the contactSCOTLAND app to contact Social Security Scotland by video relay. 

If your Child Disabilty Payment has been stopped or reduced you can apply for short-term assistance while you apply for an appeal. 

If you need help filling in a re-determination or appeal form

Call free on 0800 182 2222 if you need help or a new form. The call centre opening times are Monday to Friday, 8am to 6pm (UK time). You can also get help with your form from groups such as Citizens Advice Scotland.

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