Guide

Complain or feedback about care

Last updated: 2 November 2017

Overview

Everyone is entitled to safe, high-quality, compassionate care.

If you're unhappy about a care service, a local council social work department or an NHS service, speak to the manager in the first instance. Often things can be resolved quickly that way.

Advocacy can support people who have a mental health problem, learning disability or dementia. An advocate can help resolve an issue before it gets to the complaints stage.

If your concern still isn't resolved, you can take it further. There are many organisations that can help.

  • You can share your experience of any NHS service on Patient Opinion.

  • Care Opinion lets you share your experiences of adult social care, and is being piloted in Fife and Ayrshire and Arran.

Complain or feedback about care
Overview