After you've applied for the Funeral Support Payment

Last updated: 8 April 2020

Within 10 working days of applying, as long as you've sent all the documents we've asked for, we'll either:

  • send you a letter telling you whether you're going to be paid the Funeral Support Payment
  • contact you if we need to ask you any questions about your form or request any more documents from you

If your letter tells you that you're going to get the Funeral Support Payment, we'll also let you know how much you're going to be paid.

The Funeral Support Payment will either be paid:

  • into the bank account you chose when you applied
  • to your funeral director, if you asked us to do this

You'll usually get the payment within 4 – 5 days from the date on your letter.

If you or your partner do not get any of the benefits needed to get Funeral Support Payment, but have applied for one, we can only let you know if you can get Funeral Support Payment when we know the outcome of the other benefits you've applied for.

If you need to send copies of any documents

If you were told you need to send copies of any certificates, receipts or bills when you applied, you'll need to send this before Social Security Scotland can finish checking your form.

Uploading your documents to us online is the fastest way to get them to us.

If you prefer, you can post your photocopied documents to:

Social Security Scotland
PO Box 10311
Dundee
DD1 9GH

Please write the following information on your photocopied documents:

  • your full name and date of birth
  • your National Insurance number
  • the words 'Funeral Support Payment', so we know what you're applying for

You should check you've paid the right amount of postage before you send the photocopies of your documents.

Try to send photocopies of certificates, receipts or bills, rather than originals.

Text message to confirm you've applied

If you asked for a text message to confirm Social Security Scotland have got your form, you'll get this text within a couple of hours of your form being received.

If you need to get in touch

By phone

Call us free on 0800 182 2222. Our call centre opening times are 8am to 6pm.

We've changed our phone service

You can still call us between 8am and 6pm Monday to Friday, but you'll not be able to speak to someone straight away. Instead, you can leave a message and we'll call you back.

If we do not reach you the first time we call back, we'll try again another 2 times before we stop.

If you haven't heard from us after 2 working days, please call again and leave another message.

By post

Social Security Scotland
PO Box 10311
Dundee
DD1 9GH