After you've applied for the Funeral Support Payment
Within 10 working days of applying, as long as you've sent all the documents we've asked for, we'll either:
- send you a letter telling you whether you're going to be paid the Funeral Support Payment
- contact you if we need to ask you any questions about your form or request any more documents from you
If your letter tells you that you're going to get the Funeral Support Payment, we'll also let you know how much you're going to be paid.
The Funeral Support Payment will either be paid:
- into the bank account you chose when you applied
- to your funeral director, if you asked us to do this
You'll usually get the payment within 4 – 5 days from the date on your letter.
If you need to send copies of any documents
If you were told you need to send copies of any certificates, receipts or bills when you applied, you'll need to send this before Social Security Scotland can finish checking your form.
Online
Uploading your documents is the fastest way to get them to us.
By post
If you prefer, you can post your photocopied documents to:
Social Security Scotland
PO Box 10311
Dundee
DD1 9GH
Please write the following information on your photocopied documents:
- your full name and date of birth
- your National Insurance number
- the words 'Funeral Support Payment', so we know what you're applying for
You should check you've paid the right amount of postage before you send the photocopies of your documents.
Text message to confirm you've applied
If you asked for a text message to confirm Social Security Scotland have got your form, you'll get this text within a couple of hours of your form being received.
If you need to get in touch
By phone
Call us free on 0800 182 2222. Our call centre opening times are 8am to 6pm Monday to Friday.
By post
Social Security Scotland
PO Box 10311
Dundee
DD1 9GH
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