Uploading your documents
When you apply for a benefit, Social Security Scotland may ask you to send evidence to help them make a final decision about whether you're able to get the benefit you've applied for. This includes evidence that confirms details such as who you are or your address.
If you need to send evidence, you can upload your documents online. You can send a photo, screenshot or scan of your documents, but it must be in one of these file types: DOCX, PDF, JPG, PNG, GIF, BMP, TIFF, PPTX, XLSX, JPEG, JPEG2000(JP2).
When uploading your documents, Social Security Scotland will need to be able to see all the details clearly. This includes any:
- reference numbers
If we're not able to read the document properly, it will delay your application.
If you need any help
If you need help with your application or sending Social Security Scotland evidence, call Social Security Scotland free on 0800 182 2222. Call centre opening times are Monday to Friday, 8am to 6pm. Your local Citizens Advice Bureau can also help with questions about benefits.
Sending your evidence by post
You can also send photocopies of your documents to Social Security Scotland by post. If you would like to send documents by post, please call Social Security Scotland's helpline on 0800 182 2222 for a prepaid envelope.
You and your data
Get more information about how Social Security Scotland uses your data by reading our privacy notice.