Transport help for older or disabled people
Last updated: 4 September 2019

If you cannot get a bus

If you're unable to get a bus and need help with transport, for example - to get to a doctors appointment – community transport options may be available to you.

Community transport


Dial-a-Bus schemes can help people who have difficulty using standard buses.

Advantages of a Dial-a-Bus include:

  • they're wheelchair-accessible, with low floor ramp access at the front of the vehicle
  • you'll be picked up and dropped off as near as possible to your home and destination
  • the driver can assist you on and off the bus
  • they can take you to and from train stations


Dial-a-Ride gives door-to-door transport service for people with limited mobility who are unable to use ordinary bus services.

The vehicles are specially adapted to carry wheelchair users and other passengers safely and comfortably.

Contact your local council to see if there's a Dial-a-Ride or Dial-a-Bus scheme in your area and if you're eligible.

Access to work scheme

You may be entitled to help with fares to work if you cannot use public transport. Visit GOV.UK to check if you're eligible.