Social Security Scotland repayment survey

Social Security Scotland wants feedback from clients who repaid money after overpayment.

They want to hear about your experience to understand what:

• is working well

• could be better

Online

Social Security Scotland has invited clients who repaid money to complete a survey. 

You need a password to access the survey. You will find it on the letter or email inviting you to take part.

You can complete the survey online. It should take you around 10 minutes. You cannot save your answers, so you should complete the whole survey in one sitting.

Complete the survey

Paper

If you would prefer to fill in a paper copy, call free on 0800 001 4542. They can send a form to complete and a pre-paid return envelope. Please quote reference ‘Repayment Feedback’.

Phone

If you would prefer to complete the survey on the phone, call Social Security Scotland free on 0800 029 4974. They can arrange an interpreter if you need one.

If you use a text phone you can call using the 18001 prefix.

If you are a British Sign Language user you can use the contactSCOTLAND app to call by video relay.  

The phone line is open from 9am to 3pm, Monday to Friday. Please quote reference ‘Repayment Feedback’.

If you have questions

Contact the Client Research team to find out more about this survey.

How Social Security Scotland will use your answers 

This survey is anonymous. Taking part will not affect any of your applications or benefits. No one involved in making benefit decisions now or in the future will see your answers or know if you have taken part.

How Social Security Scotland uses your data

You can find out more about how Social Security Scotland uses your data in the Privacy Notice.

You can contact their data protection officer to request a paper copy or ask questions.

You can email their data protection officer: DataProtectionOfficer@socialsecurity.gov.scot

You can write to: