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Before you register

Before you apply for registration make sure you (and any other relevant people in your organisation) understand the code of conduct.

The Code of Conduct for Property Factors

The code is a legal document and sets out the minimum standards all registered property factors must meet.

It covers things like:

  • the authority you have to act for homeowners
  • communicating with homeowners
  • being transparent in how you deal with homeowner's money
  • recovering debt
  • arranging insurance
  • arranging repairs and maintenance
  • handling complaints

You can read and download the Code of Conduct for Property Factors.

What you'll need to register

When you apply for registration you'll be asked to give information about yourself and your organisation. This includes:

  • your contact details
  • what type of organisation you are (for example sole trader, limited company)
  • information about the people in charge of your organisation
  • information about the land and properties you expect to manage

If you're applying to renew your registration, you must apply before your current registration ends.

'Fit and proper person' test

If you're applying as a sole trader you'll need to complete a 'fit and proper person' test

If you're applying as an organisation a few different people in the organisation will have to complete this test. This will be:

  • the most senior person in the organisation
  • anyone who owns more than 25% of the organisation
  • anyone directly controlling or governing the organisation

When completing the application, you'll need to give their:

  • first name
  • last name
  • email address

These people will then be emailed to give details of:

  • relevant unspent convictions
  • any court or tribunal judgements related to discrimination
  • any court or tribunal judgements related to tenements, property or debt

You, or anyone else who gave information, may also be asked to send a basic disclosure certificate.

Renewing your registration

If you're renewing your registration or someone in your organisation has been on the register before, the Scottish Government will look at whether you or they have:

  • previously complied with the code of conduct
  • previously complied with property factor enforcement orders
  • taken steps to include their property factor registration number in documents sent to homeowners
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