Appeal a Notice of Rejection
Last updated: 5 June 2020

After the decision


The tribunal will send you an email telling you that a decision has been made. You will need to sign in to the Parking and Bus Lane Tribunal for Scotland (PBLTS) website to see the decision.

Postal decisions

The tribunal will send you a written decision about your appeal.

The decision will be:

  • appeal won
  • appeal lost

Appeal won

This means you do not need to pay the ticket or your recovery fee may be refunded in car towing cases.

Appeal lost

You'll need to pay the ticket within 28 days of receiving the decision.

In car towing cases, this means your recovery fee will not be refunded.

If you do not pay within 28 days, the council will:

  • give you a 'Charge Certificate'
  • increase your penalty by 50% and you must pay it within 14 days
If you do not pay the Charge Certificate within 14 days, the council can take legal action to get the money.

Your ticket won't be 'paid' until the council receives the money. If you're paying by post you'll have to think about how long it'll take to arrive.

Can I take any further action?

You cannot make another appeal about the decision, but you can complain to the local council about how they handled your appeal.

How to complain

You can contact the local council that issued the parking ticket or bus lane fine to make a complaint.

If you're still unhappy after going through a council's complaints process, you can make a complaint to the Scottish Public Services Ombudsman (SPSO).

Whatever the outcome of your complaint to the SPSO, the SPSO cannot tell a council to change the result of your appeal.

You can contact the SPSO by:

The Freepost SPSO address is 'Freepost SPSO'. This is all you need to write on the envelope. You don't need to use a stamp.

If you would like to visit the SPSO office in person, you must first phone SPSO on 0800 377 7330 to arrange a time. The office address is:

Scottish Public Services Ombudsman
Bridgeside House
99 McDonald Road

What else you can do if you've lost an appeal

Other things you can do include asking for:

  • a review of the adjudicator's decision
  • the decision to be reviewed in a court case called a 'Judicial Review'

Review of adjudicator's decision

For example, a review of the adjudicator's decision can take place when:

  • the decision was wrongly made due to an administrative error
  • you had 'good' reason for not attending your hearing or getting someone else to attend for you, e.g. you were taken into hospital on the day
  • new evidence became available after the decision which you could not have known about

Ask for the decision to be reviewed in a Judicial Review

You need legal advice if you want the decision to be reviewed in a 'Judicial Review'.

A 'Judicial Review' is when a judge considers whether a decision or action made by a public body was lawful. They look at the way a decision has been made, rather than the rights and wrongs of the judgement reached.

If you can't afford to pay a parking ticket or bus lane fine

If you can not afford to pay your parking or bus lane fine, Citizens Advice Scotland can give you advice on money, debt and the law.