Refunds for disclosures

Last updated: 30 September 2019

Disclosure Scotland will only give you a refund if:

  • they cannot process the disclosure check after you've given them all the information they need
  • they send you an incorrect certificate and you do not want a corrected one
  • you make a credit/debit card payment online through Disclosure Scotland's payment portal when filling in a paper application, but do not send the paper application within 21 days of paying

You cannot get a refund if:

  • you do not need a disclosure anymore
  • you were not offered the post that you needed the disclosure for
  • it takes longer than you expected to get your disclosure
  • you want to leave the PVG scheme
  • you're not allowed to become a member of the PVG scheme
  • Disclosure Scotland refuses a registration or counter signatory nomination

Contact

You can contact Disclosure Scotland to find out more about refunds.

By email

DSFinanceOps@disclosurescotland.gov.scot

By phone

03000 2000 40 (option 1)
Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm

Find out about call charges

If calling from overseas: 0044141 427 2284

By post

Disclosure Scotland
PO Box 250
Glasgow
G51 1YU