Refunds for disclosures
Disclosure Scotland will only give you a refund if:
- they cannot process the disclosure check after you've given them all the information they need
- they send you an incorrect certificate and you do not want a corrected one
- you make a credit/debit card payment online through Disclosure Scotland's payment portal when filling in a paper application, but do not send the paper application within 21 days of paying
- you applied between 24 March 2020 and 23 June 2022 and paid Disclosure Scotland directly for a coronavirus response worker disclosure
- you paid for an online PVG application by card but the application expired
You cannot get a refund if:
- you do not need a disclosure anymore
- you were not offered the post that you needed the disclosure for
- it takes longer than you expected to get your disclosure
- you want to leave the PVG scheme
- you're not allowed to become a member of the PVG scheme
- Disclosure Scotland refuses a registration or countersignatory nomination
Contact
You can contact Disclosure Scotland to ask for and find out more about refunds.
By email
DSFinanceOps@disclosurescotland.gov.scot
By phone
0300 020 0040
Monday to Thursday 9am to 4pm
Friday 9am to 3:30pm
Find out about call charges
By post
Disclosure Scotland
PO Box 250
Glasgow
G51 1YU
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