Complaints survey

If you've been invited to complete the survey on your experience of making a complaint to Social Security Scotland, you can take part online using the link below and entering the password.

The password to access the survey can be found on the email message inviting you to take part.

Complete the complaints survey

Telephone

You can also complete the survey by calling the research helpline free on 0800 029 4974 (9am to 3pm, Monday to Friday).

Text phone

You can call using the 18001 prefix.

British Sign Language

You can use the contactSCOTLAND app to contact Social Security Scotland by video relay.

Another language

You can ask for phone line language interpretation by calling 0800 029 4974.