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Contact the research team

Contact the research team

You can contact the research team in the following ways. This includes if you would like to change your details or leave the Client Panels.


The Social Security Scotland Client Panels contact form.


Freephone 0800 029 4974 (9am to 3pm, Monday to Friday).

Text phone

If you're a text phone user, you can call using the 18001 prefix.

British Sign Language

If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video relay.

Another language

You can ask for phone line language interpretation by calling 0800 029 4974.


Insights Research
PO Box 10303

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