After you apply

After you've completed your online application you'll be given a reference number. This will start with a B and contain 8 numbers, for example B39871084.

It's important to keep a note of or print your reference number. Disclosure Scotland will send you an email with your reference number using the email address you provide.

Track your application

You can use your reference number to track the progress of your application.

Identity documents

If TransUnion, Disclosure Scotland's partner agency, is not able to verify your identity online, you'll need to send a copy of your identity documents:

• one to confirm your date of birth
• one to confirm your address

You'll need to provide a copy of one of the following, which includes your date of birth:

• passport (photo page only)
• driving licence photocard (full or provisional)
• biometric residence permit
• national identity card from a country outside the European Economic Area
• birth certificate
• adoption certificate
• marriage certificate or civil partnership certificate
• NHS card
• UK armed forces identity card
• UK firearm or shotgun certificate

You'll also need to provide a copy of one of the following which includes your current address:

• utility bill, such as gas, electric or phone bill
• council tax bill or letter
• driving licence photocard (full or provisional)
• bank or credit card statement
• mortgage statement
• tenancy agreement (typed, not handwritten)
• insurance policy document or letter
• payslip or P60
• UK hospital or doctor's letter
• UK TV Licence
• university, college or school letter
• UK Electoral Register Office letter or UK polling card
• Home Office letter
• UK firearm or shotgun certificate
• UK solicitor's letter on headed paper

Your proof of address must be no more than 12 months old, although your driving licence can be older. You cannot use the same document for both date of birth and address.

You can email or post copies of your documents. Do not post originals, as they will not be returned.

Email your documents

You can take photos of the documents with your mobile phone and send the images, or send scanned copies.

Make sure you include your full name and reference number in the email.

Email them to response@disclosurescotland.gov.scot.

Post copies of your documents

If you cannot email your documents, post photocopies to:

Disclosure Scotland
PO Box 250
Glasgow
G51 1YU

Make sure you write your full name and reference number on the photocopies of your documents.

When you should receive your certificate

If you've correctly completed your application and supplied the right supporting documents, you should get your basic disclosure certificate within 14 calendar days.

If Disclosure Scotland needs to speak to you about your application, they'll contact you using the contact details you included in your application.

Get help

If you do not get your certificate within 14 days of applying and you have not heard from Disclosure Scotland, you can contact them for an update.

You must include your reference number when you contact Disclosure Scotland.

Email response@disclosurescotland.gov.scot

Phone: 0300 020 0040

Monday to Thursday 9am to 4pm
Friday 9am to 3:30pm
Find out about call charges