Report a problem with a medicine or medical device
If you have a safety concern with a medicine or medical device, tell a healthcare professional. Safety concerns could include:
- side effects
- fake medicines or medical devices
- faulty medical devices
Get medical advice
Speak to a healthcare professional if you:
- have concerns about your health
- need some advice about a medicine or medical device
The healthcare professional could be a doctor, a pharmacist or a nurse. They could work in a hospital, a community pharmacy or your local GP practice.
If you got the medicine or medical device at a pharmacy or shop, return it as soon as possible. Tell the pharmacist or shop manager about the problem.
Reporting a problem
You can report problems with medicines and medical devices to the Medicines and Healthcare products Regulatory Agency (MHRA). They run the Yellow Card scheme. It monitors the safety of medicines or medical devices in the UK.
You can report problems with any medicines or medical devices, including:
- vaccines
- herbal medicines
- homeopathic remedies
- safety concerns for e-cigarettes or their refill containers
Find out more about what problems you can report to the Yellow Card scheme.
Using the Yellow Card scheme
You can report an issue with a medicine or medical device on the Yellow Card website.
You can also call 0800 731 6789 for free to report a problem. The line is open Monday to Friday between 9am and 5pm.
You can also ask a healthcare professional to report your concern for you.