Loss of electricity, water or gas
If you lose your supply of electricity, gas or water, contact the following organisations.
You can phone 105.
This will put you through to the correct network operator for where you live.
Find out more about the 105 service.
You can also contact network operators directly. Who you need to contact depends on where you live.
Central and southern Scotland
Phone Scottish Power Energy Networks on:
- 0800 092 9290 (from landlines)
- 0330 1010 222 (from mobiles)
North of Scotland's central belt
Phone Scottish and Southern Energy (SSE) on 0800 300 999.
National Gas Emergency Service
If you smell gas phone the National Gas Emergency service.
Phone: 0800 111 999
SGN manage the network that distributes gas across Scotland.
Phone: 0800 912 1700
Phone Scottish Water on 0845 601 8855.
Preparing for periods without electricity, water or gas
You can take steps to prepare yourself for a loss of electricity, water or gas.
For example, at home you could keep:
- a battery powered or wind-up torch and radio
- mobile phones, laptops or tablets charged
- a non-mains powered landline telephone
You could also make a list of any telephone numbers you might need. And keep them somewhere handy.
Help for the elderly and people with disabilities or long-term illnesses
Utility companies work with local councils to make sure vulnerable people get support during disruptions.
You should tell your supplier if you have:
- a disability
- a long term illness
- a visual impairment
- hearing difficulties
- any other specific requirements
Medical or mobility equipment
Tell your supplier if you depend on a continuous power supply. For example, for stair lifts or hoists.
Elderly relatives or neighbours
Check on elderly relatives or neighbours who might need help during a power cut.
For more advice contact your gas, electricity, water and communications suppliers.
There is a problem
Thanks for your feedback