If something's wrong with your disclosure

If there's an error on your disclosure, contact Disclosure Scotland:

• email: customerliaison@assured.systems.gov.scot
• phone: 0300 020 0040

Examples of errors

The problem could be that:

• your criminal record information is wrong
• the criminal record information relates to someone else
• the 'Other relevant information' section of your disclosure is not right

For Level 1 disclosures, you have 10 days from the date of issue on your disclosure to contact Disclosure Scotland and apply for an accuracy review.

For Level 2 disclosures, you have 10 days from the date of issue on your disclosure to contact Disclosure Scotland, and a further 10 days to apply for an accuracy review.

After you contact Disclosure Scotland

Disclosure Scotland aims to resolve issues within 21 working days. The length of time it takes depends on how complex the problem is.

In some cases you might need to provide evidence to confirm your identity. Disclosure Scotland will contact you if you need to do this.

If you're not happy with the outcome

You can refer the issue to the Information Commissioner's Office.

Using a solicitor

If you want to find out more about taking an issue to court, you should contact a solicitor for legal advice.

You can also use a solicitor to write to Disclosure Scotland. Find out more about using a solicitor.