Information

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If something's wrong with your disclosure certificate

If there's an error on your certificate, such as a typo or your name is wrong, you should contact Disclosure Scotland to let them know. 

You can:

Problems with your police information

If you think the police information on your disclosure certificate is wrong, you should contact Disclosure Scotland to raise a dispute. The problem could be that:

  • your criminal record information is wrong
  • the criminal record information relates to someone else
  • the 'other relevant information' box on your certificate isn't right

How to raise a dispute

Email: Pvg.Enquiries@assured.systems.gov.scot

Phone: 0300 020 0040
Monday to Thursday 9am to 4pm
Friday 9am to 3:30pm
Find out about call charges

Write to:
Customer Exceptions Team Leader
Disclosure Scotland
PO Box 250
Glasgow
G51 1YU

For a standard, enhanced or PVG scheme disclosure you should notify the person who counter-signed your application about the error.

After your dispute is raised

Disclosure Scotland aims to resolve all disputes within 21 working days. The length of time it takes depends on how complex the problem is.

In some cases you might need to provide evidence to confirm your identity. Disclosure Scotland will contact you if you need to do this.

If you're not happy with the dispute outcome

You can refer a dispute about a mistake, or an identity problem, to the Information Commissioner's Office

If your dispute is about what's in the 'other relevant information' box

You can contact the police force who gave Disclosure Scotland this information. You should direct your problem to the police force's 'Disclosure Manager'.

Using a solicitor

If you want to find out more about taking a dispute to court, you should contact a solicitor for legal advice.

You can also use a solicitor to write to Disclosure Scotland about a dispute.

Find out more about using a solicitor.

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