If you want to complain about a bus service in Scotland, the first thing you should do is make a complaint to the bus operator. Their website should tell you how to make a complaint.
If you aren't happy with the answer you get from the operator, you can complain to Bus Users Scotland.
They can deal with problems including:
- charging the wrong fare
- the attitude or behaviour of staff
- personal safety
- accessibility for disabled passengers
- the route and destination not being made clear
- buses not being reliable or on time
Visit the Transport Scotland website for information on how to make a complaint.