How to contact Disclosure Scotland

You can contact Disclosure Scotland by phone, email or post.

By phone

You can phone Disclosure Scotland’s helpline on 0300 020 0040.

The helpline is open:

• Monday to Wednesday 9am to 4pm
• Thursday (closed from 10 July 2025 to process applications)
• Friday 9am to 3.30pm

Find out more about call charges.

By email

If you have a question about your disclosure or the progress of an application, email response@disclosurescotland.gov.scot.

Please note – we can only respond to customer enquiries where the following information is provided:

• application reference number
• customer name
• date of birth
• current address

If you are a countersignatory (CSG) please include your CSG number.

Providing this information will assist us in responding to your enquiry as quickly as possible. Without this information being confirmed we will not be able to share information on any individual application. 

If you have a question about finance, email           
DSFinanceOps@disclosurescotland.gov.scot.

If you have a complaint or want to give feedback, email DSfeedback@disclosurescotland.gov.scot.

If you want to know more about our free online training workshops, email
DSworkshop@disclosurescotland.gov.scot. 

By post

You can write to: 
Disclosure Scotland
PO Box 250
Glasgow
G51 1YU

The Disclosure Scotland office is not open to the public.

If you’re from the media

Send any media enquiries by email to DSwebteam@disclosurescotland.gov.scot. This includes requests for:

• statements
• interviews
• speeches
• statistics

Disclosure Scotland does not run an out of hours media service. The opening hours are Monday to Thursday 9am to 4pm, and Friday 9am to 3:30pm.

Enquiries received outside of these times will be responded to as soon as possible the following working day.