How to contact Disclosure Scotland
You can contact Disclosure Scotland by phone, email or post.
By phone
You can phone Disclosure Scotland’s helpline on 0300 020 0040.
The helpline is open:
- Monday to Wednesday 9am to 4pm
- Friday 9am to 3.30pm
Find out more about call charges.
By email
If you have a question about your disclosure or the progress of an application, email response@disclosurescotland.gov.scot.
In your email you must include the:
- application reference number
- customer name
- date of birth
- current address
If you're a countersignatory (CSG) please include your CSG number.
Providing this information will help us respond as quickly as possible. Without this information we cannot share information about a specific application.
If you have a question about finance, email
DSFinanceOps@disclosurescotland.gov.scot.
To give feedback or make a complaint, email
DSfeedback@disclosurescotland.gov.scot. You can view the.complaints handing procedure.
To learn more about our free online training, email
DSworkshop@disclosurescotland.gov.scot.
By post
You can write to:
Disclosure Scotland
PO Box 250
Glasgow
G51 1YU
The Disclosure Scotland office is not open to the public.
If you’re from the media
Send any media enquiries by email to DSwebteam@disclosurescotland.gov.scot. This includes requests for:
- statements
- interviews
- speeches
- statistics
Disclosure Scotland does not run an out of hours media service. The opening hours are Monday to Thursday 9am to 4pm, and Friday 9am to 3:30pm.
Enquiries received outside of these times will be responded to as soon as possible the following working day.